Logistics & Field Ops
Delivery updates, proof-of-delivery, and field audit checklists with photo evidence.
View pitchFlow presets
Conversational Assessment
Surveys and structured feedback collection in WhatsApp.
Elevator pitch
Run CSAT surveys, NPS-style ratings, and free-text feedback as a guided chat sequence. Responses land in CRM timelines for analysis and follow-up campaigns.
The problem
- Email surveys have single-digit response rates.
- Field teams collect paper forms that lag digitization.
- Feedback is not tied to customer records.
How Syntra solves it
- Menu and input nodes structure multi-question surveys.
- Free-text capture for open-ended feedback.
- Completion message thanks participants and offers menu return.
Expected outcomes
3+
questions per survey
Higher
response vs email
CRM
timeline storage
Implementation steps
- Deploy conversational_assessment preset.
- Customize question copy and rating scales.
- Export responses via Insights or CRM API.
- Trigger follow-up campaigns from segments.
Sales collateral
Surveys people actually answer.
Structured assessment preset for CSAT, NPS, and feedback in WhatsApp.
- Multi-question survey sequence
- Rating menus and free-text input
- Thank-you and completion state
- CRM timeline integration
Related solutions
Conversational Auditing
Field audits with checklists and photo evidence in chat.
View pitchReady to deploy this solution?
Open the developer console to apply presets, bind channels, and go live.