Syntra Engage
WhatsApp Cloud API, Telegram bots, USSD, SMS, email campaigns, push (FCM/APNs), web chat widget, and provider webhooks with bot-to-agent handoff.
Learn moreMessaging · Voice · Verify · Flow
One platform. Endless interactions.
WhatsApp, SMS, email, web chat, and voice IVR through one Kong gateway and developer console.
developer console
8
Messaging channels
11
API products
Live
IVR & agent inbox
Route APIHTTP
POST /v1/route/messages
X-API-Key: sk_test_...
{
"channel": "whatsapp",
"to": "+233241234567",
"body": "Your verification code is ready."
}Platform
One platform. Endless interactions.
Eight channels, eleven API products, and one Kong gateway with shared tenant context.
Channels
Verification
Campaigns
Automation
AI & RAG
Agent Inbox
CRM
Voice & IVR
Access Control
Billing
Insights
Developer APIs
Products
Eleven products, one gateway
From outbound campaigns to agent inbox and voice IVR — each module is a first-class API behind Kong.
Syntra Flow
Visual conversational automation for WhatsApp, Telegram, and USSD — commerce, KYC, support presets, survey delivery, and AI handoff nodes.
Learn moreSyntra Inbox
Agent workspace — multi-channel threads, bot takeover and handback, SSE events, tickets with SLA policies, and team-scoped visibility.
Learn moreSyntra Verify
OTP verification over SMS, email, and WhatsApp — request, check, and status APIs with delivery workers and Flow-embedded identity steps.
Learn moreSyntra Route
Transactional messaging router — SMS, email, push, and WhatsApp template sends with idempotent delivery, status tracking, and usage metering.
Learn moreSyntra AI
Tenant AI agents, multi-turn converse for Flow, knowledge base with RAG retrieval, copilot suggestions for agents, chat, and embeddings.
Learn moreSyntra CRM
Customer profiles — contacts, channel identities, timelines, segments, and lists for campaigns and inbox context.
Learn moreSyntra Voice
Contact center and IVR — inbound Twilio webhooks, DTMF menus, queue routing, call logs, flow builder, and mock simulator for local testing.
Learn moreSyntra Insights
Platform analytics from Kafka events — messages, verifications, AI usage, campaign performance, and custom event ingestion to ClickHouse.
Learn moreSyntra Identity
API keys, RBAC, teams, feature entitlements, SSO, SCIM, audit log, IP security controls, and Kong gateway introspection.
Learn moreSyntra Billing
Prepaid and postpaid accounts, usage metering, invoices, top-ups, campaign scheduling costs, and real-time spend monitoring.
Learn moreDevelopers
APIs and tools
REST endpoints, typed SDKs, MCP tools for Cursor, and a console for the same operations.
Syntra APIs
Eleven microservices behind Kong — 120+ REST endpoints for messaging, flows, campaigns, verify, AI, inbox, CRM, voice, insights, identity, and billing.
Syntra SDKs
Typed clients for Node.js, Python, .NET, Go, and Java with idempotency keys and Stripe-style errors.
Developer Console
Configure every channel, build IVR flows and surveys, manage templates and campaigns, run the AI inbox, CRM, billing, teams, and RBAC in one workspace.
Syntra MCP
27+ MCP tools for Cursor and Claude Desktop — send messages, configure push, run verification, manage flows, voice IVR, and browse OpenAPI from your editor.
import Syntra from '@syntra/sdk';
const client = new Syntra({ apiKey: process.env.SYNTRA_API_KEY });
await client.route.messages.send({
channel: 'whatsapp',
to: '+233241234567',
body: 'Your order has shipped.',
});Automation
Flow
Model inbound events through presets or custom graphs — AI, inbox handoff, voice queues, and surveys.
Inbound Event
WhatsApp, Telegram, USSD, web chat, or voice IVR webhook
Flow Session
Preset or custom workflow with branching and surveys
AI + Knowledge
RAG-backed agents with copilot assist for humans
Agent Handoff
Takeover, tickets, SLA, and cross-channel reply
Voice Queue
IVR routes callers to contact center queues
Insights
Events to ClickHouse analytics and billing meters
Use Cases
Common deployments
OTP, support queues, campaigns, USSD menus, and commerce flows on the same inbox and CRM record.
AI Inbox & Agent Handoff
Bots on WhatsApp, Telegram, and web chat with agent takeover, handback, tickets, and SLA timers.
Voice IVR & Contact Center
Twilio-compatible inbound IVR with DTMF menus, queue routing, call logs, and a console flow builder with live simulator.
WhatsApp Commerce Flows
Catalog, enquiry, and reservation journeys with Flow presets, CRM contacts, and Engage template campaigns.
OTP & Identity Verification
Verify users over SMS, email, or WhatsApp — OTP delivery workers and Flow-embedded verification steps.
Scheduled Campaigns
WhatsApp and email campaigns with template sync, recurrence, audience segments, and send-time scheduling.
Email & Web Chat
Transactional email, template editor, embeddable web chat widget, and inbox threads across channels.
USSD Self-Service
Telco USSD menus powered by Flow — banking, enquiries, and surveys without smartphones.
CRM across channels
Single contact profile across channels with identities, timelines, segments, and list-based campaign targeting.
Knowledge base + RAG
Tenant agents with custom models, knowledge base articles, vector RAG, and inbox copilot suggestions.
Architecture
How it is wired
Clients hit Kong; services read and write Postgres, publish to Kafka, and query ClickHouse and Qdrant where needed.
Your Applications
Web & mobile appsEnterprise systemsAI assistants (MCP)
Kong API Gateway
Auth introspectionRate limitsX-Syntra context headers
Syntra Services
Engage · Flow · Route · Verify · InboxAI · CRM · Voice · Insights · Identity · Billing
Channels
WhatsApp · Telegram · USSD · SMSEmail · Push · Web chat · Voice/IVR
Data & Events
PostgreSQL · Redis · KafkaClickHouse · Qdrant (vectors)
Why Syntra
What ships in the box
Eleven services behind Kong, shared auth, and a console that calls the same APIs you do.
Eight channels
WhatsApp Cloud API, Telegram, USSD, SMS, email, push, web chat, and voice IVR — one inbox thread and one CRM contact per customer.
Flow presets
Eleven built-in use cases — commerce, KYC, onboarding, support, surveys, AI assistant — with channel bindings and live sessions.
Bots + Humans, One Thread
Chatbot automation with agent takeover and handback, real-time SSE, tickets with SLA, and cross-channel reply delivery.
Teams & Granular RBAC
Six system roles, 50+ permissions, feature entitlements, and team-scoped inbox and campaign access.
RAG in production
Tenant agents in Flow, knowledge base with RAG, vector search in Qdrant, and copilot suggestions for agents in the inbox.
Usage-Based Billing
Prepaid balances or postpaid invoicing with real-time monitor, per-product metering, and low-balance alerts.
Enterprise
Teams with compliance needs
SSO, SCIM, workspace isolation, audit exports, and permission checks on every route.
Gateway Auth & RBAC
Kong validates API keys and injects tenant context; services enforce permissions and feature entitlements.
SSO and access
SSO (OIDC/SAML), SCIM provisioning, IP allowlists, break-glass access, and exportable audit logs.
Multi-Tenant Workspaces
Organizations with multiple workspaces, teams, scoped API keys, and per-tenant feature toggles.
Compliance Roadmap
SOC 2 Type II certified; GDPR and CCPA aligned; ISO 27001 certification in progress.
11
API Products
50+
Permissions
27+
MCP Tools
Get started
Start building with Syntra
Run Docker Compose locally, open the console, and POST to /v1/route/messages.
Kong API GatewayDeveloper ConsoleEngageFlow & SurveysAI Inbox + CRMVoice IVRRBAC & TeamsUsage Billing