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AI Agents

Tenant AI agents, knowledge base RAG, copilot, converse, chat, and embeddings.

Configure agents per tenant with provider, model, system prompt, and optional custom endpoint. Flow uses converse for conversational AI nodes. Knowledge base articles are chunked, embedded in Qdrant, and retrieved for RAG-backed answers.

Agents & chat

  • GET/POST /v1/ai/agents — list and create agents
  • PATCH /v1/ai/agents/{id} — update configuration
  • POST /v1/ai/converse — multi-turn agent completion (Flow nodes)
  • POST /v1/ai/chat — platform chat with intent detection
  • POST /v1/ai/embed — text embeddings

Knowledge base & copilot

  • GET/POST /v1/ai/knowledge/articles — manage KB articles
  • Automatic chunking and vector indexing in Qdrant
  • POST /v1/ai/copilot/suggest — agent assist suggestions for Inbox replies
Syntra — Programmable customer interactions