Engage & Channels

Engage is the omnichannel layer — configure providers, sync templates, run scheduled campaigns, deliver SMS and OTP, embed web chat, and route inbound events to Flow with chatbot control and agent handoff.

Supported channels

• WhatsApp — Cloud API proxy, embedded signup, template lifecycle
• Telegram — bot webhooks, inline keyboards, payments
• USSD — telco short-code menus via Flow
• SMS — transactional and campaign delivery
• Push — FCM and APNs (see Push docs)
• Email — templates and campaigns (see Email docs)
• Web chat — embeddable widget (see Web Chat docs)

WhatsApp embedded signup

• Connect a WABA via /v1/engage/whatsapp/embedded-signup/*
• Register phone numbers and attach credit lines
• Sync and submit templates for Meta approval

Campaigns & scheduling

• POST /v1/engage/campaigns — create WhatsApp or email campaigns
• POST /v1/engage/campaigns/{id}/send — immediate or scheduled send
• Campaign worker supports recurrence and audience segments from CRM

Chatbot control & handoff

Inbound messages respect conversation control_mode: bot, pending_handoff, or agent. Agents take over from the console or via Inbox APIs; Flow handoff nodes set pending_handoff automatically.

Webhooks (no API key)

• GET/POST /v1/engage/webhooks/meta — Meta WhatsApp events
• POST /v1/engage/webhooks/telegram — Telegram Bot updates
• POST /v1/engage/webchat/* — public web chat widget endpoints