OTP & Identity Verification
Verify users over SMS, email, or WhatsApp with OTP delivery workers and Flow-embedded verification steps.
View pitchFlow presets
Conversational KYC
Document capture and identity verification via WhatsApp.
Elevator pitch
Guide customers through ID type selection, document photo upload, and selfie liveness, then submit to Verify for review. Status checks keep users informed without calling support.
The problem
- KYC portals have poor mobile completion rates.
- Document resubmission loops are manual and slow.
- Compliance teams need auditable submission trails.
How Syntra solves it
- ID type menu and media input for document capture.
- Selfie step for liveness check.
- kyc.submit action and status polling node.
Expected outcomes
3
ID types supported
Photo
and PDF upload
24h
typical review SLA
Implementation steps
- Deploy conversational_kyc preset.
- Connect kyc.submit to Verify review queue.
- Configure status message templates.
- Store submission refs on CRM contact.
Sales collateral
KYC without a separate portal.
ID capture, selfie liveness, and status tracking entirely in WhatsApp.
- National ID, passport, and license paths
- Document photo and PDF support
- Selfie liveness step
- Under-review status updates
Related solutions
FinTech & Mobile Money
USSD banking menus, OTP verify, payment reminders, and Mobile Money checkout in WhatsApp flows.
View pitchReady to deploy this solution?
Open the developer console to apply presets, bind channels, and go live.