OTP & Identity Verification
Verify users over SMS, email, or WhatsApp with OTP delivery workers and Flow-embedded verification steps.
View pitchFlow presets
Conversational Verification
OTP and identity verification steps embedded in WhatsApp flows.
Elevator pitch
Collect a phone or email, send an OTP, and validate the code, all inside a Flow session. Ideal for step-up auth during commerce, banking, or account recovery.
The problem
- Verification redirects users out of chat to SMS-only flows.
- OTP validation logic is reimplemented per product team.
- Failed attempts lack consistent retry and lockout behavior.
How Syntra solves it
- verify.request_otp action triggers Verify service.
- Input node with otp validation checks the code.
- Success message continues the parent workflow.
Expected outcomes
6-digit
OTP validation
3
delivery channels
Embed
in any flow
Implementation steps
- Deploy conversational_verification preset or add verify nodes.
- Configure Verify delivery channels.
- Set session TTL and retry limits.
- Audit verification events in Insights.
Sales collateral
Verify in chat. Not in another app.
OTP verification preset to request, deliver, and validate without leaving WhatsApp.
- Phone or email target capture
- Verify service integration
- OTP input validation
- Composable verify nodes for custom flows
Related solutions
FinTech & Mobile Money
USSD banking menus, OTP verify, payment reminders, and Mobile Money checkout in WhatsApp flows.
View pitchReady to deploy this solution?
Open the developer console to apply presets, bind channels, and go live.