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Flow presets

Payment Reminder Flow

Collect payment commitment or initiate checkout for overdue balances.

Elevator pitch

Trigger this flow from a campaign or API when a balance is due. Customers pay now via Mobile Money, request an extension, or speak to an agent, reducing delinquency without call center load.

The problem

  1. Collections teams spend hours on outbound calls.
  2. Payment links in SMS are ignored or expire.
  3. Extension requests are not tracked systematically.

How Syntra solves it

  1. Template variables inject amount and due date.
  2. payment.initiate for immediate MoMo checkout.
  3. Extension date capture with confirmation message.

Expected outcomes

3

response paths

48h

session TTL

Agent

escalation option

Syntra products

FlowEngageBillingInbox

Channels

WhatsApp

Flow presets

payment_reminder

Implementation steps

  1. Deploy payment_reminder preset.
  2. Trigger via Engage campaign with PAYMENT_DUE_REMINDER template.
  3. Pass amount_due and due_date as session variables.
  4. Track payment_status in CRM timeline.

Sales collateral

Remind. Collect. Escalate.

Payment reminder flow: pay now, request extension, or talk to an agent.

  • Dynamic amount and due date
  • Mobile Money pay-now action
  • Extension date capture
  • Agent handoff for disputes

Lenders, utilities, and subscription businesses improving collection rates.

Technical documentation

Related solutions

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