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Flow presets

USSD Mobile Banking

Telco USSD menu for balance, statement, transfers, and bill pay.

Elevator pitch

A complete mobile banking menu on USSD: balance enquiry with PIN, mini-statement, mobile money transfers, utility bill pay, and OTP verification, compliant with telco screen limits.

The problem

  1. Legacy USSD stacks are expensive to change.
  2. Each banking product needs a separate short code.
  3. OTP and payment flows are hardcoded per menu.

How Syntra solves it

  1. Numeric menus with 0=Back navigation.
  2. PIN validation and payment.initiate actions.
  3. OTP verify path for step-up authentication.

Expected outcomes

5

banking services

182

char screen limit

MoMo

transfer support

Syntra products

FlowVerifyBilling

Channels

USSD

Flow presets

banking_ussd

Industries

FINANCIAL SERVICESTELCO

Implementation steps

  1. Deploy banking_ussd preset on USSD channel.
  2. Register service codes per telco partner.
  3. Connect payment.initiate to Mobile Money APIs.
  4. Test CON/END responses with USSD simulator.

Sales collateral

Full mobile banking on USSD.

Balance, statement, transfer, bill pay, and OTP in one Flow preset for telco menus.

  • Balance enquiry with PIN
  • Mini-statement view
  • Mobile money transfers
  • ECG, water, and TV bill pay

Banks and telcos serving feature-phone customers across West Africa.

Technical documentation

Related solutions

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