Skip to main content

Conversational Consultation

Expert consultation booking and AI Q&A in WhatsApp.

Patients and clients book consultation slots, ask pre-visit questions via AI, and receive video link confirmations, reducing no-shows and call center load.

The problem

  1. Scheduling calls consume clinical and expert staff time.
  2. Pre-visit questions go unanswered until the appointment.
  3. No-shows waste scarce specialist slots.

How Syntra solves it

  1. Book flow captures topic and preferred slot.
  2. AI consult node answers pre-visit questions.
  3. Follow-up offers live session booking.

Expected outcomes

Book

and ask paths

AI

pre-visit Q&A

Video

link delivery

Syntra products

Channels

WhatsApp

Flow presets

conversational_consultation

Implementation steps

  1. Deploy conversational_consultation preset.
  2. Configure slot availability messages.
  3. Send appointment_reminder templates.
  4. Enable AI agent with clinical FAQ knowledge base.

Consultations booked in chat.

Book slots, ask pre-visit questions, and confirm. Healthcare-ready consultation preset.

  • Topic capture and slot selection
  • AI pre-consultation Q&A
  • Video link confirmation
  • Appointment reminder templates

Related solutions

Ready to deploy this solution?

Open the developer console to apply presets, bind channels, and go live.