Conversations & Agent Handoff
Bots on WhatsApp, Telegram, and web chat with agent takeover, handback, tickets, and SLA timers.
View pitchFlow presets
Conversational Enquiry
AI-powered Q&A with agent handoff when self-service is not enough.
Elevator pitch
Customers ask free-form questions; AI responds from your knowledge base. When confidence drops or the user asks for a human, the flow hands off to inbox agents with full context.
The problem
- FAQ pages are ignored; customers message instead.
- Agents answer the same questions repeatedly.
- Handoff drops conversation history.
How Syntra solves it
- ai.respond node answers from tenant agent with RAG.
- Follow-up menu offers another question, agent, or main menu.
- handoff node connects to inbox with thread continuity.
Expected outcomes
AI-first
deflection
1-click
agent handoff
Voice
note support
Implementation steps
- Deploy conversational_enquiry preset.
- Attach knowledge base to default agent.
- Configure inbox team for handoff routing.
- Review deflection rate in Insights.
Sales collateral
Ask anything. Escalate when it matters.
AI enquiry flow with voice note support and seamless agent handoff.
- Free-form question input
- RAG-backed AI responses
- Talk-to-agent escalation path
- Follow-up satisfaction check
Related solutions
Knowledge base + RAG
Tenant agents with custom models, knowledge base articles, vector RAG, and inbox copilot suggestions.
View pitchReady to deploy this solution?
Open the developer console to apply presets, bind channels, and go live.