Contact Center
Voice IVR, agent inbox with SLA, bot handoff, and copilot assist.
View pitchDeployments
Conversations & Agent Handoff
Bots on WhatsApp, Telegram, and web chat with agent takeover, handback, tickets, and SLA timers.
Elevator pitch
Give customers instant answers on the channels they already use, then escalate to a human without losing context. Syntra keeps one thread per contact across bot and agent phases, with SLA-backed tickets when queues fill up.
The problem
- Customers bounce between channels and repeat themselves to every agent.
- Bots answer FAQs but cannot hand off cleanly when intent gets complex.
- Supervisors lack visibility into queue depth, SLA breaches, and agent load.
How Syntra solves it
- Flow presets handle self-service menus, AI Q&A, and structured data capture.
- Inbox agents take over the same thread with full history and CRM context.
- Tickets, SLA policies, and SSE events keep teams aligned in real time.
Expected outcomes
40%
fewer repeat contacts
<30s
average handoff time
1
thread per customer
Channels
WhatsAppTelegramWeb chat
Flow presets
conversational_enquiryconversational_aiservice_hub
Implementation steps
- Bind a Flow workflow to WhatsApp, Telegram, or web chat in the console.
- Configure agent teams, SLA policies, and inbox routing rules.
- Enable AI nodes for FAQ deflection; set handoff nodes for live agents.
- Monitor queue depth and resolution times in Insights.
Sales collateral
One conversation. Bot to agent. Zero context loss.
Deploy omnichannel support with structured handoff, tickets, and SLA on the channels your customers already use.
- Unified inbox across WhatsApp, Telegram, and web chat
- Agent takeover and handback on the same CRM contact
- SLA timers and ticket escalation built in
- AI deflection with seamless escalation paths
Ideal for BPOs, SaaS support teams, and retail customer care.
Related solutions
Knowledge base + RAG
Tenant agents with custom models, knowledge base articles, vector RAG, and inbox copilot suggestions.
View pitchConversational Enquiry
AI-powered Q&A with agent handoff when self-service is not enough.
View pitchReady to deploy this solution?
Open the developer console to apply presets, bind channels, and go live.