WhatsApp Commerce Flows
Catalog, enquiry, and reservation journeys with Flow presets, CRM contacts, and Engage template campaigns.
View pitchIndustry packs
Commerce & Retail
WhatsApp catalog commerce with Stripe or Mobile Money checkout and delivery notifications.
Elevator pitch
Retailers get commerce and enquiry presets plus delivery and payment templates for everything needed to sell and support customers on WhatsApp without building from scratch.
The problem
- Retail teams need chat commerce but lack engineering capacity.
- Delivery updates are manual one-off messages.
- Product questions flood DMs without structured enquiry handling.
How Syntra solves it
- conversational_commerce and conversational_enquiry presets.
- DELIVERY_UPDATE and PAYMENT_DUE_REMINDER platform templates.
- CRM segments for repeat buyer campaigns.
Expected outcomes
2
core presets
2
templates included
Growth
plan tier
Channels
WhatsApp
Flow presets
conversational_commerceconversational_enquiry
Industries
E COMMERCERETAIL
Implementation steps
- Apply commerce-retail vertical pack.
- Upload catalog media and connect payment provider.
- Publish delivery and payment templates.
- Launch post-purchase Engage campaigns.
Sales collateral
Retail on WhatsApp, ready to ship.
Commerce vertical pack to sell, enquire, deliver, and remind.
- Commerce and enquiry presets
- Delivery update templates
- Payment due reminders
- CRM-backed repeat campaigns
D2C brands and marketplaces in mobile-first markets.
Related solutions
Conversational Commerce
End-to-end shopping via WhatsApp catalog, cart, checkout, and order tracking.
View pitchReady to deploy this solution?
Open the developer console to apply presets, bind channels, and go live.