WhatsApp Commerce Flows
Catalog, enquiry, and reservation journeys with Flow presets, CRM contacts, and Engage template campaigns.
View pitchFlow presets
Conversational Commerce
End-to-end shopping via WhatsApp catalog, cart, checkout, and order tracking.
Elevator pitch
Let customers browse a product catalog, add items to cart, pay with Mobile Money, and track orders, entirely inside WhatsApp without leaving the chat.
The problem
- Checkout abandonment is high when users must switch apps.
- Order tracking links get lost in SMS clutter.
- Small merchants lack dev resources for custom commerce bots.
How Syntra solves it
- Catalog media node showcases products in chat.
- Cart input and payment.initiate action complete checkout.
- Order ID lookup returns delivery status inline.
Expected outcomes
4
commerce flow steps
MoMo
payment support
Track
order by ID
Implementation steps
- Deploy conversational_commerce preset from Flow presets API.
- Replace catalog media URL with your product images.
- Connect payment.initiate to Mobile Money or Stripe.
- Send delivery templates via Engage post-purchase.
Sales collateral
Your storefront in WhatsApp.
Catalog, cart, pay, and track. A complete commerce journey in chat.
- Product catalog with media cards
- Cart and checkout flow
- Mobile Money payment initiation
- Order tracking by reference
Related solutions
Commerce & Retail
WhatsApp catalog commerce with Stripe or Mobile Money checkout and delivery notifications.
View pitchReady to deploy this solution?
Open the developer console to apply presets, bind channels, and go live.