Voice IVR & Contact Center
Twilio-compatible inbound IVR with DTMF menus, queue routing, call logs, and a console flow builder with live simulator.
View pitchIndustry packs
Contact Center
Voice IVR, agent inbox with SLA, bot handoff, and copilot assist.
Elevator pitch
Modernize your contact center with voice IVR, AI deflection, agent inbox with SLA, and CRM integrations with Salesforce and HubSpot connectors included in the enterprise pack.
The problem
- Voice and digital channels use different agent desktops.
- IVR changes require vendor professional services.
- CRM screen-pop lacks messaging and chat history.
How Syntra solves it
- conversational_enquiry and conversational_ai presets for digital deflection.
- Voice IVR with queue routing and call logs.
- Salesforce and HubSpot connectors for CRM sync.
Expected outcomes
Voice
+ digital unified
SLA
ticket policies
2
CRM connectors
Channels
Voice / IVRWhatsAppWeb chat
Flow presets
conversational_enquiryconversational_ai
Industries
BPOCUSTOMER SUPPORT
Implementation steps
- Apply contact-center vertical pack.
- Configure Twilio voice and inbox teams.
- Deploy enquiry and AI presets on digital channels.
- Connect Salesforce or HubSpot for contact sync.
Sales collateral
Contact center, omnichannel-native.
Enterprise pack with IVR, inbox, AI deflection, and CRM connectors.
- Voice IVR and digital channels unified
- AI enquiry deflection with handoff
- SLA-backed tickets and queues
- Salesforce and HubSpot connectors
BPOs and enterprises consolidating legacy IVR and chat vendors.
Related solutions
Conversations & Agent Handoff
Bots on WhatsApp, Telegram, and web chat with agent takeover, handback, tickets, and SLA timers.
View pitchReady to deploy this solution?
Open the developer console to apply presets, bind channels, and go live.