Contact Center
Voice IVR, agent inbox with SLA, bot handoff, and copilot assist.
View pitchDeployments
Voice IVR & Contact Center
Twilio-compatible inbound IVR with DTMF menus, queue routing, call logs, and a console flow builder with live simulator.
Elevator pitch
Route inbound calls through programmable IVR menus, queue callers to the right team, and log every interaction alongside chat and messaging, all from one platform.
The problem
- IVR systems are siloed from digital channels and CRM records.
- Changing call flows requires vendor tickets and long release cycles.
- Supervisors cannot see voice and messaging volume in one place.
How Syntra solves it
- Voice service accepts Twilio webhooks with DTMF menu and queue nodes.
- Console flow builder includes a live simulator for local testing.
- Call logs and CRM contacts link voice callers to omnichannel history.
Expected outcomes
8
channels unified
Live
IVR simulator
100%
call log retention
Implementation steps
- Connect Twilio credentials and configure inbound webhook URLs.
- Build IVR flows with DTMF menus and queue routing in the console.
- Test menus with the built-in simulator before going live.
- Route overflow to inbox agents or callback workflows.
Sales collateral
Programmable IVR that shares your inbox and CRM.
Design voice menus visually, route to queues, and keep every caller on one customer record.
- Twilio-compatible inbound webhooks
- DTMF menus and queue routing
- Live flow simulator for safe testing
- Call logs tied to CRM contacts
Built for contact centers modernizing legacy IVR without a rip-and-replace.
Related solutions
Conversations & Agent Handoff
Bots on WhatsApp, Telegram, and web chat with agent takeover, handback, tickets, and SLA timers.
View pitchReady to deploy this solution?
Open the developer console to apply presets, bind channels, and go live.