Conversations & Agent Handoff
Bots on WhatsApp, Telegram, and web chat with agent takeover, handback, tickets, and SLA timers.
View pitchDeployments
Email & Web Chat
Transactional email, template editor, embeddable web chat widget, and inbox threads across channels.
Elevator pitch
Meet customers on your website and in their inbox: embed web chat, send transactional email, and route every message into the same agent inbox and CRM record.
The problem
- Web chat and email are disconnected from messaging channels.
- Agents switch between tools to see full customer history.
- Transactional email lacks visual templates and variable mapping.
How Syntra solves it
- Embeddable web chat widget binds to Flow workflows and the inbox.
- Route API and Engage send transactional email with block templates.
- Inbox unifies web chat, email, and messaging in one agent workspace.
Expected outcomes
1
inbox for all channels
Embed
web chat widget
CSV
bulk email import
Implementation steps
- Add the web chat snippet to your site and bind a Flow workflow.
- Configure SMTP or SendGrid/Mailgun/Resend for email delivery.
- Design email templates with the visual block builder.
- Route inbound web chat and email replies to inbox queues.
Sales collateral
Your website and inbox, connected to Syntra.
Embeddable web chat plus transactional email, same agents, same CRM, same flows.
- Drop-in web chat widget with Flow binding
- Visual email template editor
- Transactional and campaign email via Route and Engage
- Unified inbox threads across channels
SaaS, e-commerce, and service businesses adding chat without a separate helpdesk.
Related solutions
CRM across channels
Single contact profile across channels with identities, timelines, segments, and list-based campaign targeting.
View pitchReady to deploy this solution?
Open the developer console to apply presets, bind channels, and go live.