Government & Civic Services
Citizen self-service via USSD and WhatsApp: certificates, revenue notices, and status checks.
View pitchFlow presets
Government & Civic Hub
Citizen self-service for certificates, revenue payments, and application status.
Elevator pitch
Citizens check certificate status, pay revenue bills, verify identity, and register profiles via WhatsApp with agent escalation for complex cases.
The problem
- Citizens queue at offices for status checks that could be self-serve.
- Revenue collection lacks mobile-friendly payment paths.
- Identity verification is manual and paper-heavy.
How Syntra solves it
- Certificate reference lookup with status response.
- Revenue payment via payment.initiate and Mobile Money.
- OTP verify and lightweight profile registration.
Expected outcomes
5
citizen services
MoMo
revenue pay
Agent
escalation path
Channels
WhatsApp
Flow presets
gov_civic_hub
Industries
GOVERNMENTCIVIC
Implementation steps
- Deploy gov_civic_hub preset.
- Integrate certificate status API.
- Connect revenue payment to RevCollect or MoMo.
- Route agent handoffs to civic support team.
Sales collateral
Citizen services in WhatsApp.
Certificates, revenue, verification, and registration. Civic hub preset.
- Application status lookup
- Revenue and tax payment
- OTP identity verification
- Profile registration
Municipalities and agencies reducing walk-in volume.
Related solutions
Conversational Onboarding
Guided user registration and profile setup in chat.
View pitchReady to deploy this solution?
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