Government & Civic Hub
Citizen self-service for certificates, revenue payments, and application status.
View pitchIndustry packs
Government & Civic Services
Citizen self-service via USSD and WhatsApp: certificates, revenue notices, and status checks.
Elevator pitch
Agencies reduce walk-in traffic with a civic vertical pack: gov hub preset, verification, onboarding, OTP and payment templates, plus NSS Cert and RevCollect connectors.
The problem
- Citizens cannot check application status outside business hours.
- Revenue collection depends on in-person payments.
- Certificate and permit systems are disconnected from messaging.
How Syntra solves it
- gov_civic_hub, conversational_verification, conversational_onboarding presets.
- CERTIFICATE_STATUS and OTP platform templates.
- NSS Cert and RevCollect connectors for permits and revenue.
Expected outcomes
3
presets included
2
connectors
Enterprise
plan tier
Channels
WhatsAppUSSD
Flow presets
gov_civic_hubconversational_verificationconversational_onboarding
Industries
GOVERNMENTCIVIC
Implementation steps
- Apply gov-civic vertical pack.
- Integrate certificate status APIs.
- Configure RevCollect for revenue payments.
- Train civic agents on inbox handoff flows.
Sales collateral
Digital government that meets citizens on mobile.
Civic vertical pack for status, pay, verify, and register via WhatsApp and USSD.
- Government & Civic Hub preset
- Certificate status templates
- Revenue payment via Mobile Money
- NSS Cert and RevCollect connectors
Municipalities, revenue authorities, and permit offices.
Related solutions
USSD Self-Service
Telco USSD menus powered by Flow for banking, enquiries, and surveys without smartphones.
View pitchReady to deploy this solution?
Open the developer console to apply presets, bind channels, and go live.