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Flow presets

WhatsApp Service Hub

USSD-style main menu routing to commerce, enquiry, reservation, KYC, and more.

Elevator pitch

One WhatsApp number, nine services. The Service Hub preset gives customers a familiar numeric menu that routes into commerce, support, booking, verification, and compliance subflows.

The problem

  1. Organizations run separate bots for every department.
  2. Users do not know which keyword or number to message.
  3. Subflows need a consistent entry point and session model.

How Syntra solves it

  1. Interactive list menu with nine service categories.
  2. Subflow nodes delegate to commerce, KYC, audit, and other presets.
  3. Global commands (menu, help, cancel) reset or navigate sessions.

Expected outcomes

9

services in one hub

24h

session TTL

3

retries before reset

Syntra products

FlowEngage

Channels

WhatsApp

Flow presets

service_hub

Implementation steps

  1. Create workflow from preset: service_hub via POST /v1/flow/workflows.
  2. Bind to WhatsApp channel in channel flow bindings.
  3. Customize menu copy and subflow routing in the flow designer.
  4. Publish and test with the WhatsApp sandbox number.

Sales collateral

One number. Every service.

WhatsApp Service Hub routes customers to commerce, support, KYC, and more from a single menu.

  • Interactive list with nine service categories
  • Subflow routing to specialized presets
  • Media, audio, and video support
  • Agent handoff node for live support
Technical documentation

Related solutions

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